Refund policy

At Sasto Supplement Nepal, customer satisfaction and product authenticity are our top priorities. We stand behind every product we sell and are committed to resolving any genuine issues promptly.

Refund & Replacement Eligibility

You may be eligible for a replacement if:

• The product received is counterfeit or not genuine.
• The product arrives damaged during transit.
• The product is defective or unusable upon delivery.
• You receive an incorrect item.

To process your request, clear photos or videos of the product may be required for verification.

Return Request Period

All return or replacement requests must be submitted within 14 days of receiving your order.

Non-Returnable Items

For safety and hygiene reasons, we cannot accept returns of:

• Opened or used products.
• Products with broken seals or tampered packaging.
• Products damaged due to customer misuse or improper storage.

Return Shipping

• If the issue is due to our mistake (wrong, damaged, defective, or non-genuine product), Sasto Supplement Nepal will cover the return and replacement costs.
• For all other approved returns, the customer is responsible for return shipping charges.

Replacement Policy

Once the returned product has been inspected and approved, we will provide a replacement product of equal value.

Please note: We currently do not provide cash refunds.

Order Cancellation

Orders may be cancelled free of charge at any time before they have been shipped. Once an order has been dispatched, it can no longer be cancelled.

How to Request a Return or Replacement

To initiate a return or replacement request, please contact our support team:

Email: hello@sastosupplement.store

Contact Form: https://sastosupplement.store/pages/contact

Our team will review your request and respond as quickly as possible.